These General Sales Conditions govern the purchase of any products, services, event registrations, bookings or other offerings made available by Passion Anthem Sdn Bhd ("Passion Anthem", "we", "our" or "us").
By placing an order or making a purchase through our website or any authorised sales channel, you acknowledge that you have read, understood and agree to these General Sales Conditions, together with our Terms and Conditions and other applicable policies.
All orders are subject to acceptance and availability.
We reserve the right to decline, cancel or refuse any order where we reasonably believe that:
An order is considered confirmed only after successful payment has been received and an order confirmation has been issued.
All prices displayed are in Malaysian Ringgit (RM) unless otherwise stated.
We accept payment through the payment methods made available during checkout. Available payment methods may change from time to time without prior notice.
You are responsible for providing accurate payment information. If payment authorisation fails, your order will not be processed.
Where a payment has been successfully charged but the order cannot be fulfilled due to a system or processing error, we will refund the affected amount using the original payment method where reasonably practicable.
Upon successful purchase, we will send an order confirmation to the email address provided during checkout.
It is your responsibility to provide a valid and accurate email address and to review your order details promptly after receiving the confirmation.
Passion Anthem shall not be responsible for any delay or failure in receiving the confirmation due to incorrect contact information provided by you.
Where applicable, digital products, licences, electronic tickets, booking confirmations or other electronic documents will be delivered electronically using the contact details provided during your purchase.
You are responsible for keeping these documents secure. Unless otherwise required by law or expressly stated by us, lost, deleted or unauthorised use of electronic documents may not qualify for replacement.
Unless otherwise stated for a specific product, service or event:
Where an event, programme or service is cancelled by Passion Anthem or the organiser, the applicable refund or rescheduling arrangements will be communicated separately.
You are responsible for:
For events, workshops, training sessions or similar activities organised by Passion Anthem or our partners:
We shall not be liable for any delay, interruption, postponement or cancellation arising from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, fire, epidemics, pandemics, government actions, industrial disputes, system failures, utility outages or other force majeure events.
Where reasonably practicable, we will provide updates and any applicable alternative arrangements.
While we strive to maintain uninterrupted access to our website and payment systems, technical interruptions may occasionally occur.
If you experience any issues during checkout or are unsure whether your payment has been completed, please do not submit another order immediately, as duplicate transactions may occur.
Instead, please contact us during our business hours for assistance before attempting another purchase.
For enquiries relating to purchases, payments or orders, please contact us:
Email: general[at]passionanthem.com
Phone: +6016.207.0383
Business Hours: Monday to Friday | 9:00am to 6:00pm
Closed on Saturdays, Sundays and Malaysian Public Holidays.
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